Privacy Policy

Privacy Policy
Effective Date: 16th April 2025

Welcome to Lavish Sofas (“we”, “our”, or “us”). This Privacy Policy explains how we collect, use, disclose, and protect your personal data when you visit or make a purchase from lavishsofas.co.uk (the “Site”). We are committed to protecting your privacy in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Business Name: Lavish Sofas
Business Address: Glasgow, United Kingdom
Email Contact: lavishsofas@outlook.com
Website: www.lavishsofas.co.uk

2. Data We Collect

We may collect the following types of personal data:

  • Identity Information: Name, email address, phone number.
  • Delivery/Billing Details: Shipping and billing address, order details.
  • Payment Information: Payment method, billing information (processed securely via third-party payment gateways; we do not store card details).
  • Account Data: Login credentials if you create an account.
  • Communication Data: Email correspondence, chat messages, or customer service queries.
  • Technical Data: IP address, browser type, operating system, and cookies (see our Cookie Policy).
  • Marketing Preferences: Your choices on how you wish to receive marketing from us.

3. How We Use Your Data

We process your personal data for the following purposes:

  • To process and deliver your order.
  • To communicate with you regarding your order, customer service inquiries, or account.
  • To improve our products, services, and user experience.
  • To send you marketing messages (if you have opted in).
  • To prevent fraud and ensure website security.
  • To comply with legal obligations.

4. Legal Basis for Processing

We rely on the following lawful bases under the UK GDPR:

  • Contractual necessity – to fulfill your orders or provide services.
  • Legitimate interest – to improve our services, detect fraud, or for marketing (when applicable).
  • Consent – when you explicitly opt in to receive marketing emails or cookies.
  • Legal obligation – to comply with the law.

5. Data Sharing

We do not sell your personal data. We may share your data with the following categories of recipients:

  • Third-party service providers: couriers, payment processors, web hosting providers.
  • Marketing platforms: if you’ve opted into marketing communication.
  • Professional advisors: such as lawyers, accountants, or IT consultants.
  • Legal authorities: where required to comply with the law or protect our rights.

All data processors we use are bound by data protection obligations and operate under contracts that ensure your data remains secure.

6. International Transfers

We generally store your data in the UK or European Economic Area (EEA). If your data is transferred outside of these regions (for example, by a third-party provider), we ensure appropriate safeguards are in place such as standard contractual clauses approved by the UK Information Commissioner’s Office (ICO).

7. Data Retention

We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy, including for legal or accounting purposes.

  • Orders: retained for 6 years for tax and legal obligations.
  • Marketing data: retained until you withdraw your consent or unsubscribe.

8. Security Measures

We use industry-standard security protocols to protect your data, including:

  • Secure Sockets Layer (SSL) encryption on our website.
  • Restricted access to your personal data.
  • Regular data backups and system monitoring.
  • Secure storage of passwords using hashing.

9. Your Rights Under UK GDPR

You have the following rights regarding your personal data:

  • Right to Access – Request a copy of your data.
  • Right to Rectification – Correct inaccurate data.
  • Right to Erasure – Request deletion of your data.
  • Right to Restrict Processing – Ask us to stop processing your data in certain situations.
  • Right to Data Portability – Receive your data in a structured format.
  • Right to Object – Object to processing for direct marketing.
  • Right to Withdraw Consent – Where processing is based on consent.
  • Right to Lodge a Complaint – With the UK’s ICO (www.ico.org.uk).

To exercise your rights, email us at lavishsofas@outlook.com with your request.

10. Cookies

We use cookies to personalize your experience and analyze traffic. You can manage cookie preferences in your browser or via our Cookie Policy.

11. Children’s Privacy

Our website is not intended for children under the age of 16. We do not knowingly collect personal data from minors. If we become aware that we have collected such data, we will delete it promptly.

12. Third-Party Links

Our site may contain links to third-party websites. We are not responsible for their content or privacy practices. We encourage you to read their privacy policies.

13. Updates to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. Please check back periodically to stay informed.

14. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your data, contact:

Lavish Sofas
📧 lavishsofas@outlook.com
📍 Glasgow, United Kingdom